A first consultation with a Lemon Law attorney is not just the attorney evaluating your case. It is you evaluating the attorney. The right questions in that first conversation tell you whether this is someone who will handle your claim with care or shuffle it through an assembly line.
Here is a working checklist, with notes on what good answers sound like.
Questions about money
Money questions come first because clarity here predicts clarity everywhere else.
- "How are you paid if my case succeeds?" The answer should reference Florida's fee shifting structure: under Chapter 681, a prevailing consumer's attorney fees are paid by the manufacturer. You should not hear anything about hourly retainers for a standard Lemon Law claim.
- "What do I owe if the case does not succeed?" The answer you want is stated plainly and in writing. If there is no recovery, you owe no attorney fee. Court costs and expenses may apply and are explained in writing before any case begins. Ask to see exactly where the agreement says this.
- "What costs could my case generate, and who advances them?" Filing fees, records, inspections. A good answer distinguishes fees from costs, a distinction we unpack in costs versus fees explained.
- "Will any settlement deduct your fee from my recovery?" In fee shifted cases, the manufacturer typically pays fees separately from your refund. Understand how your agreement handles this before signing. Court costs and expenses may apply and are explained in writing before any case begins.
Questions about your actual case
- "What do you see as the strengths and weaknesses of my file?" Beware of anyone who hears your story and assures you of an outcome. Florida Bar rules prohibit outcome assurances in lawyer advertising, and honest attorneys speak in terms of facts and probabilities. If every answer is pure sunshine, keep interviewing.
- "Does my repair history meet the statute's presumptions?" The attorney should walk through the three repair attempt rule, the 30 cumulative days out of service rule, and the written notice and final repair opportunity sequence, applied to your dates.
- "What is my claim worth under the statute?" Expect a framework, not a commitment: purchase price plus collateral charges plus finance charges, minus the mileage based use offset. You can preview the math in the refund calculation guide.
- "Which path fits my facts: the manufacturer's program, the state arbitration board, or court?" The reasoning matters more than the conclusion. You want someone fluent in all three forums.
Questions about how the relationship will work
- "Who will actually handle my case day to day?" At some firms, the person you meet is not the person who works your file. Neither model is wrong, but you deserve to know.
- "How often will I get updates, and through what channel?" A specific answer beats a vague one.
- "What do you need from me?" A good attorney puts you to work: gathering repair orders, logging symptoms, forwarding dealer communications. If they say "nothing, relax," that is oddly comfortable and slightly concerning. Your documentation is the case, as shown in what makes a lemon case strong.
- "What is a realistic timeline for a case like mine?" Listen for honest ranges tied to forum and facts, not a single confident number.